Privacy Policy

Introduction

SamDad Food (SDF), a company registered as MCSAMDAD COMMERCIAL LIMITED, is committed to building Ghana’s greatest food ordering and delivery community, and that begins with protecting the privacy of customers. This means that the company will endeavour to protect the personal information of all visitors who access its websites or services through any mobile application, platform or device (collectively, the “Services”). This privacy notice (“Privacy Notice”) explains how SDF and its partners collect, share, and use your personal information. You’ll also find information about how you can exercise your privacy rights. By using our Services, you agree to SDF using your personal information as described in this Privacy Policy. The terms “we”, “us” or “our” are each intended as reference to SamDad Food and any terms not defined in this Privacy Policy are defined in our Terms

This privacy policy applies between you, the User of this Website and SamDad Food (SDF), the owner and provider of this Website. SDF takes the privacy of your information very seriously. This privacy policy applies to our use of any and all data collected by us or provided by you in relation to your use of the website. Please, read this privacy policy carefully.

1. Definition and interpretation

In this privacy policy, the following definitions apply.

Data

Collectively all information that you submit to SamDad Food via the Website. This definition incorporates, where applicable, the definitions provided in the Data Protection Act 2012;

Cookies

A small text file placed on your computer by this Website when you visit certain parts of the Website and/or when you use certain features of the website. Details of the cookies used by this website are set in the clause below (cookies).

SamDad Food, we or us

SamDad Food, a company incorporated in the republic of Ghana with registered number, 0000 whose registered office is at Cantonments

User or you

Any third party that accesses the website and is not either (i) employed by SamDad Food and acting in the course their employment or (ii) engaged as a consultant or otherwise providing services to SamDad Food and accessing the website in connection with the provision of such services; and

1. Website

The website that you are currently using, www.samdadfood.com, and any sub-domains of this site unless expressly excluded by their own terms and conditions.

1. Privacy Policy

In this privacy policy, unless the context requires a different interpretation:

1. The singular includes the plural and vice versa;
2. References to sub-clauses, clauses, schedules or appendices are to sub-clauses, clauses, schedules or appendices of this privacy policy;
3. A reference to a person includes firms, companies, government entities, trustees and partnerships;
4. “including” is understood to mean “including without limitation”;
5. Reference to any statutory provision includes any modification or amendment of it;
6. The heading and sub-headings do not form part of this privacy policy.

1. Scope of this privacy policy

This privacy policy applies only to the actions of SamDad Food and Users with respect to this website. It does not extend to any websites that can be accessed from this website including, but not limited to, any links we may provide to social media websites.

1. Data collected

We may collect the following Data, which include personal Data, from you:

1. Registration information when you create an account on samdadfood.com:
   – create your account so you can place orders under our Terms
   – identify you when you sign-in to your account;
   – contact you for your views on our Services; and
   – notify you of changes or updates to our Services.

1. Transaction Information when you place an Order with our Partner Restaurant in order to:
   – process your Order and to bill you (though note, SamDad Food never stores your credit card information in our systems);
   – communicate your Order to the our Partner Restaurant;
   – send you status updates on your Order;
   – reply to your Order queries and questions and to resolve problems;
   – carry out analysis and research to develop and improve our Services; and
   – protect you and the Services by seeking to detect and prevent fraud or other acts in breach of our Terms or policies relevant to the Services.
2. Information regarding your marketing preferences so we can:
   – send you customised marketing about our products or services.
3. Feedback on your views of our Services in order to:
   – reply to your questions or queries;
   – publish reviews you submit to us about our Restaurants and services; and
   – conduct analysis and research to improve and develop our Services
4. Our use of Data
5. We will retain any Data you submit for 12 months.
6. Unless we are obliged or permitted by law to do so, and subject to any third party disclosures specifically set out in this policy, your Data will not be disclosed to third parties. This includes our affiliates and/ or other companies within our group
7. All personal Data is stored securely in accordance with the principles of the Data Protection Act 2012. For more details on security see the clause below (Security)
8. Any or all of the above Data may be required by us from time to time in order to provide you with the best possible service and experience when using our website. Specifically, Data may be used for the following reasons;
9. Internal record keeping;
10. Improvement of our products/ services

• Transmission by email of promotional materials that may be of interest to you

1. Contact for market research purposes which may be done using email, telephone, fax or mail. Such information may be used to customised or update the website
2. SamDad Food services; in each case, in accordance with this privacy policy.

1. Why we collect information
2. To process your transactions
3. To verify your identity
4. To collect payment for your use of the Service
5. To allow our partners to fulfil their promotional obligations to you
6. To troubleshoot problems with the Service
7. To comply with applicable laws, regulations, and rules, such as those relating to “know-your-customer”, and anti-money laundering requirements.
8. To detect and prevent fraud and other illegal uses of the Service
9. To send you marketing notices, service updates, and promotional offers
10. To contact you by telephone using auto-dialled or pre-recorded message calls or text (SMS) messages (if applicable) as authorised for the purposes described in this Privacy Policy

1. Third party websites and services

SamDad Food may, from time to time, employ the services of other parties for dealing with certain processes necessary for the operation of the website. These providers of such services do not have access to certain personal Data provided by Users of this website

1. Links to other websites

This website may, from time to time, provide links to other websites. We have no control over such websites and are not responsible for the content of these websites. This privacy policy does not extend to your use of such websites. You are advised to read the privacy policy or statement of other websites prior to using them.

1. Controlling use of your Data
2. Wherever you are required to submit Data, you will be given options to restrict our use of that Data. This may include the following:
3. Use of Data for direct marketing purposes; and
4. Sharing Data with third parties

1. Functionality of the Website
2. To use all features available on the website, you may be required to submit certain Data
3. You may restrict your internet browser’s use of Cookies. For more information see (Cookies)

1. Accessing your Data

You have the right to ask for a copy of any of your personal Data held by SamDad Food (where such Data is held) on payment of a small fee, which will not exceed GHS 120.00.

1. Security
2. SamDad Food employ industry-accepted standards in protecting the information you submit to us on our website. We have put in place SSL [Secure Socket Layer] encryption technology to protect your sensitive information transmitted on our website. We also require a username and password from each user who wants to access his or her information on our website
3. Data security is of great importance to SamDad Food and to protect your Data we have put in place suitable physical, electronic and managerial procedures to safeguard and ensure Data collected via this website
4. If password access is required for certain parts of the website, you are responsible for keeping this password confidential
5. SamDad Food endeavours to do our best to protect your personal Data. However, transmission of information over the internet is not entirely secure and is done at your own risk. SamDad Food cannot ensure the security of your Data transmitted to the website.

1. Cookies
2. This Website may place and access certain Cookies on your computer. SamDad Food uses Cookies to improve your experience of using the Website and to improve our range of services. SamDad Food has carefully chosen these Cookies and has taken steps to ensure that your privacy is protected and respected at all times
3. All Cookies used by this Website are in accordance with current Ghana and international Cookies Laws
4. Before the Website places Cookies on your computer, you will be presented with a pop-up requesting your consent to set those Cookies. By giving your consent to the placing of Cookies, you are enabling SamDad Food to provide a better experience and service to you. You may, if you wish, deny consent to the placing of Cookies; however certain features of the Website may not function fully or as intended
5. This Website may place the following Cookies:

1. You can choose to enable or disable Cookies in your internet browser. By default, most internet browsers accept Cookies but this can be changed. For further details, please consult the help menu in your internet browser.
2. You can choose to delete Cookies at any time; however you may lose any information that enables you to access the Website more quickly and efficiently including, but not limited to, personalisation settings.
3. It is recommended that you ensure that your internet browser is up-to-date and that you consult the help and guidance provided by the developer of your internet browser if you are unsure about adjusting your privacy settings.

Changes to this privacy policy.

SamDad Food reserves the right to change this privacy policy as we may deem necessary from time to time or as may be required by law. Any changes will be immediately posted on the Website and you are deemed to have accepted the terms of the privacy policy on your first use of the Website following the alterations.

You may contact SamDad Food by email at enquiries@samdadfood.com.